Shipping policy

POSTAGE WITHIN AUSTRALIA

• Standard Shipping: $12.95
• Express Shipping: $15.95 on all orders
• Complimentary Standard Shipping on orders $350+

Estimated delivery times:
Standard: 3–5 business days
Express: 1–2 business days

Orders are sent via Australia Post with tracking.
Signature on delivery is required.

For Express Post items being sent outside metro areas, please allow extra time for delivery. While we will do our best to dispatch your order as quickly as possible, please note that delivery times may be impacted by factors beyond our control, including delays with Australia Post.

Important:

Collect parcels within 10 business days from the local Post Office.
Uncollected parcels will be returned to the sender after 10 business days.
Please send orders to an address where someone can receive them.

 

 INTERNATIONAL POSTAGE

New Zealand: $20 AUD
Rest of World: From $55 AUD

Delivery charges are calculated at checkout once your delivery country is selected. Shipping rates may vary depending on the destination and order value.

Free shipping promotions exclude orders shipped outside Australia.

Duties & Taxes

  • Eligible international destinations (excluding New Zealand): Duties, taxes and import fees are calculated and collected at checkout. Where these charges are collected, no additional duties or taxes should be payable on delivery.

  • New Zealand and other destinations where duties and taxes are not collected at checkout: Any applicable import duties, taxes or customs charges are the responsibility of the recipient.

If an international order is refused or returned due to unpaid customs charges or for any other reason outside of our control, a $50 AUD return fee will be deducted from your refund once the parcel has been received back at our warehouse.

DELIVERY TIMES

Australian metropolitan areas:
3-10 working days once dispatched, dependent on postage option.

International orders:
Please allow up to 21 days.

Orders are processed within 1 business day.
Delivery times are estimates only and start once your parcel is dispatched.
While we strive to ship within the provided time frames, delays during peak trade times may occur. You will be notified if your order is delayed.

If an order is refused or returned without reason or contact via customer service, a $20 AUD return fee might be deducted from the refund once the parcel is received back at our warehouse.

CLICK AND COLLECT ORDERS

Available at the following stores:
Westfield Chermside
Brisbane Arcade, Brisbane CBD

Allow 2-4 business days for your parcel to be delivered to the store.
You will be contacted once your garment arrives.

LOST OR DAMAGED PARCELS

If your parcel is lost or damaged in transit, please contact us:

Email: customerservice@sachadrake.com
Phone: (07) 3112 1818

An investigation will be initiated with Australia Post.
If Australia Post confirms the parcel is lost, a replacement or refund will be provided.
SACHA DRAKE is not liable for lost parcels due to incorrect address details, and no refund or replacement will be issued.

HAVE A QUESTION? CONTACT US!

Call: (07) 3112 1818
Email: customerservice@sachadrake.com

Office hours: Mon-Fri 8:30am-5pm AEST