Returns

online RETURNS


PRINTABLE RETURNS FORMS
SACHA DRAKE Online Returns Form -FULL PRICE

SACHA DRAKE Online Returns Form - SALE PRODUCT


HOW TO RETURN AN ORDER
Simply include your returns form and a copy of your invoice with your parcel and post to: 

SACHA DRAKE PTY LTD
Unit 1, 12 Walker Street
Woolloongabba, QLD, 4102
SACHA DRAKE does not cover any return postal costs.

OUR ONLINE RETURNS POLICY COVERS:
Change of mind.
Incorrect item/ size purchased or received.
Faulty garments.

For items purchased online or over the phone with Head Office, we are happy to accept your return for exchange or refund:

Within 14 days for full-priced items.
Within 7 days for SALE items.
Return period starts from when you receive your delivery as per your Australia Post tracking.

PLEASE NOTE FOR ALL ONLINE RETURNS:

1) Returns must include our Returns & Exchange Form and invoice included with your order.
2) Returned items must be in original condition, unaltered, unused, unworn, unwashed.
3) All tags, labels and hanging ties must be attached to the garment.
4) Freight is non refundable.
5) Refunds can only be made in the same manner as original payment.
6) Garments that have been soiled with anything including make-up, deodorant marks, cigarette smoke or body odour will not be accepted for exchange or refund.
7) Freight will be waived on exchanged items with the exception of International orders.
8) If your requested exchange garment is out of stock your order will be refunded.
9) Afterpay and PayPal orders are unable to be exchanged. Replacement items will need to be placed on a new order.

10) Due to health reasons, earrings are not able to be returned unless faulty or wrongly described.
11) We recommend sending the returned parcel via Australia Express Post or Courier to ensure safe and documented delivery.
12) Refunds will only be processed once the garment has been received by SACHA DRAKE.

SACHA DRAKE BOUTIQUE RETURNS POLICY

Items must be returned to the same boutique in which the purchase was made.
We will happily refund your full priced garment within 7 days of purchase.
After 7 days we will offer an exchange or credit within 14 days.

Sale items cannot be refunded, only exchanged.
All tags must be attached and the garment must be in original condition.
Garments MUST be accompanied by the original receipt.

SACHA DRAKE STOCKIST RETURNS

Have you purchased your garment from a SACHA DRAKE stockist? If so, you need to discuss your Return Policy options directly with the Boutique in which you purchased from.
Please note, SACHA DRAKE is not responsible for any items purchased through private sellers such as eBay or Gumtree. 

HAVE A QUESTION? CONTACT US!

Phone- (07) 3112 1818
Email- customers@sachadrake.com
Office hours are Mon- Fri 9am-5pm AEST