Returns

WHERE DID YOU PURCHASE YOUR ITEM?

Have you purchased your garment from a SACHA DRAKE stockist? If so, you need to discuss your Return Policy options directly with the Boutique in which you purchased your garment.
Please note, SACHA DRAKE is not responsible for any items purchased through private sellers such as eBay or Gumtree. 

If you purchased your garment via the SACHA DRAKE Online Store or the SACHA DRAKE Boutique, please read your Return Policy options below. 

ONLINE RETURNS POLICY:

At SACHA DRAKE, customer service is our number one priority and we want to ensure your shopping experience online with us is easy and enjoyable. We are dedicated in providing the highest quality products and service to our you and take great pride in the excellent quality and fit of our clothing. 
We hope that you like what you have ordered, but if something isn't right, please let us know right away. We will gladly help you with an exchange or refund.

Our ‘Online Returns Policy’ covers change of mind, incorrect item or size purchased, incorrect item or size delivered and any faulty* items - although rest assured our Quality Control Team check all garments to ensure they meet our high quality standards.

For items purchased online or over the phone through Head Office, we are happy to accept your return for exchange or refund
within 14 days for full-priced items, and 7 days for SALE items. Your Return Policy period starts from when you receive your delivery as per the parcel tracking number with Australia Post.

Please note, for all returns:

  • All returns must be accompanied by our Returns & Exchange Form which will be included with your order (If you are unable to locate this form on your parcel, you can print a copy from the links at the bottom of the page), your original SACHA DRAKE receipt, or a copy of your original SACHA DRAKE receipt. 
  • Returned items must be in their original condition, unaltered, no pins/tape attached, unused/unworn and unwashed, with all tags, labels and hanging ties still attached. Garments that have been soiled with anything including make-up, deodorant marks, cigarette smoke or body odour will not be accepted for exchange or refund.
  • In the case of items being exchanged (e.g. for another size) we will resend the new item free of additional postage charges. International exchanges will incur freight charges.
  • We will try our best to exchange the garment as requested, however if the garment is out of stock, we will refund you the garment cost instead. Unfortunately freight is non-refundable.

  • Please note that Afterpay and PayPal orders are not able to be exchanged. Replacement items will need to be purchased on a new order.

    Refunds will be made in the same manner as original payment.

Credit will be processed upon receipt, inspection and verification of the returned garments.
We recommend sending the returned garment via Australia Express Post or Courier to ensure safe and documented delivery. Please ensure that you include a copy of your receipt and our Returns & Exchange Form with your package.

Due to health reasons, earrings are not able to be returned unless faulty or wrongly described. 

*Faulty Garments and Wear & Tear
SACHA DRAKE garments are made with luxury quality fabrics and need to be handled with care to ensure a long lifespan of that garment. Pulled threads are not the responsibility of the manufacturer. Please take care with jewellery, handbags, car seatbelts, and rough surfaces, all of which can rub and snag the fabric. Garments with pilling are not deemed as faulty. Always check the care label sewn into the garment for how to care for your garment. Any garments suspected to be faulty must be returned to SACHA DRAKE Head Office for review. 

All online returns should be sent with the above supporting documentation to:

SACHA DRAKE PTY LTD
Unit 1, 12 Walker Street
Woolloongabba, QLD 4102

SACHA DRAKE BOUTIQUE RETURNS POLICY:

If you wish to return a garment that was purchased in our SACHA DRAKE Boutique, the garment must be returned back to the same boutique.
Please note that we are unable to give refunds for items purchased in our boutique if you have changed your mind or have made a wrong selection.
You can choose to have a refund, exchange or credit to the store where goods are faulty*, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.

If you have purchased your items over the phone we are happy to accept your return for exchange or refund within 14 days for full-priced items, and 7 days for SALE items. Your Return Policy period starts from when you receive your delivery as per the parcel tracking number with Australia Post.

  • Your original receipt is required as proof of purchase.
  • Returned items must be in their original condition, unaltered, no pins/tape attached, unused/unworn and unwashed, with all tags, labels and hanging ties still attached. 
    Garments that have been soiled with anything including make-up, deodorant marks, cigarette smoke or body odour will not be accepted for exchange or refund.
  • Freight is non-refundable.

WHO DO I CONTACT IF I HAVE ANY QUERIES?

If you have any questions or queries, or would like to have a chat about returning your order please contact our friendly Customer Services Team on (07) 3112 1818 or email us customers@sachadrake.com.
Our office hours are Monday through Friday, 9am-5pm AEST.


PRINTABLE RETURNS FORMS IF YOU'VE LOST YOURS

Full Priced Items:

SACHA DRAKE Online Returns Form
SACHA DRAKE Brisbane Boutique, Paddington

SALE Items:

SACHA DRAKE Online Returns Form - SALE PRODUCT
SACHA DRAKE Brisbane Boutique, Paddington - SALE PRODUCT